Pre-Sale Activation

In some cases, due to subscription growth and limited resources, we must adopt a pre-sale model to ensure the service quality for existing users. Generally, your plan will be activated within 5 business days after your pre-order, and an activation notification will be sent via email.

Package Upgrade

The current plan upgrade process involves switching accounts. You need to register a new account to purchase the desired plan, and the old account's plan will be refunded based on its remaining value. The steps are as follows:

• Submit a ticket on Discord, including the following information:
  • Old account registered email
  • Old transaction hash
  • New account registered email
  • New plan type
• Staff review will be completed within 1-3 business days, and the refund will be returned to the old account's payment address within 7 days.

Refunds

Due to significant abuse, Fountainhead has decided:

• Users who subscribed to Developer and Team plan before April 10, 2025, can receive a refund based on the remaining value.
• Any plan subscribed to after April 10, 2025, will not be eligible for refunds.
• For refund requests, submit a ticket on Discord with your email and plan type.
• Staff review will be completed within 1-3 business days, and the refund will be returned to the old account's payment address within 7 days.

Trial

Fountainhead currently only offers trials to enterprise-level users, requiring the following information:

• Official website
• Product details
• Social media, such as an X account

Generally, trials are provided for 1-3 days. You can email [email protected] or submit a ticket on Discord to connect with our staff.